Below we will show you all you need to know about your product and how to contact us if you have questions.
I am so glad you’re here. We’ve developed this online resource for patients just like you. Below you will be able to choose what surgery body part you are recovering from and then be able to choose the product I have supplied you. We will show you why your surgeon has prescribed it, what it’s for and how to fit the product on yourself. When it comes to products and any questions you have, I am your #1 resource and will be able to help you with all product and billing questions. Please reach out at anytime!
The EOB is not a bill. Patients often mistake it for a bill and get worried. Rest assured an Explanation of Benefits is not a bill. It simply explains how your benefits were applied to that particular claim. It includes the date you received the service, the amount billed, the amount covered and any balance you’re responsible for paying the provider. It also tells you how much has been credited toward any required deductible. If you have any question about an EOB or any bill you may recive regarding your post surgery products, please contactr us. Do not call the doctor’s office.
An EOB does look like a bill. The purpose of the EOB is to inform you of what has been billed to your health plan by the provider of the goods/services (in this case, us) and what reimbursement amount we are asking for in return for our provided services (the “charge”). From here, the health plan will determine a figure that has either been contractually agreed on in advance with us, or they will set an amount they think fair as the starting point for reimbursement – the “allowed amount.”
The EOB will show you your expected financial obligations, such as copayment and deductibles, and then show a figure that your health plan will pay to us. The last entry of each line item on the EOB will be titled something along the lines of, “You owe” or “Your responsibility.” This is why some patients confuse an EOB with a medical bill.
For any questions about products, billing or EOB
please contact us first.